Think like the rep across the table
What would you do next?
There may be more than one good answer. The goal is to understand the customer, investigate the account, make a strong recommendation, and explain it clearly.
Your snapshot
Welcome
0submitted
—average score
0awaiting review
50points per week
One weekly scenario. Your answer locks after submission. Once graded, your score and manager notes appear in your history. Use the MST quote tool when the scenario calls for a quote, then add the important quote details before submitting.
This week
Your current mandatory customer scenario.
Your history
Past scenarios, scores, and manager feedback.
Internal training aid. Scenario responses are for coaching and development. Verify live AT&T eligibility, promotions, device values, and processes in approved systems before completing a customer transaction.